NHS

MSK Physiotherapy Patient Feedback

As you will know we have had to adapt our service in response to the Corona Virus situation.  While there are aspects of this that are outwith our control, we are exploring how well this is working for you and what we can do to improve. 

Please give us your feedback below.  The information you give will be anonymous and will be used for service improvement.
This survey should take about 3 minutes to complete.
Please note that this is not an official complaint form as we are not sking for your contact details.  If you would like to make an official
complaint, please go to our webiste for the complain form:
https://www.nhsggc.org.uk/your-health/health-services/msk-physiotherapy/#

1. Please tell us the first three characters only of your postcode e.g. G11.  (This is to help us analyse the results and not to identify you as an individual)

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2. Was this appointment your first contact with us or a return appointment? Please tick one

3. If this was a return appointment, how many sessions in total have you had now?

4. Please tell us what type of appointment you have just had. The one that you're feeding back about.

If you were seen face to face in a department, please skip to question 7.

5. If you had a telephone or video appointment, how did you feel when you heard it would not be a 'face to face' appointment in the physiotherapy department?

6. Bearing in mind the current level of the COVID 19 Pandemic, would you have preferred to come into the Physiotherapy department for a 'face to face' appointment?

7. If this was your first appointment, we'd like to know whether you knew what to expect?  Please tick the aspects of the session that you felt prepared for:

The next questions will ask you to say how much you agree or disagree with a specific statement about your experience. These cover several different aspects of the care you received.

14. Did you receive as much information as you wanted about your condition?

15. Did you receive written information or advice?  This may have been via email, post or both

Please tell us about some of the practical aspects of the consultaion now.

17. How were the technical aspects of the consultation for you e.g. sound quality, picture quality, background distractions or noise?

18. Please tell us anything else you think would be useful for us in trying to improve our service during this difficult time.

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19. Would you recommend our service to friends and family?

Finally, a few questions about our website which is under developemnt to make it as useful as possible for you.

20. Have you ever visited our MSK Physiotherapy website?

21. Would you recommend it to others?

22. Please select the top three things you would like to see on our website.

                                        Thanks for taking the time to give us this feedback.