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MSK Physiotherapy Patient Feedback
As you will know we have had to adapt our service in response to the Corona Virus situation. While there are aspects of this that are outwith our control, we are exploring how well this is working for you and what we can do to improve.
Please give us your feedback below. The information you give will be anonymous and will be used for service improvement.
This survey should take about 3 minutes to complete.
Please note that this is not an official complaint form as we are not sking for your contact details. If you would like to make an official
complaint, please go to our webiste for the complain form:
https://www.nhsggc.org.uk/your-health/health-services/msk-physiotherapy/#
The following questions need to be checked before proceeding:
1.
Please tell us the
first three characters
only of your postcode e.g. G11. (This is to help us analyse the results and not to identify you as an individual)
100000 characters left
Minimum answer length 0 characters
2.
Was this appointment your first contact with us or a return appointment? Please tick one
First appointment as a new patient
A return appointment
3.
If this was a
return appointment
, how many sessions in total have you had now?
2
3
4
5
6 +
Not applicable
4.
Please tell us what type of appointment you
have just had.
The one that you're feeding back about.
Telephone
'Near Me' video
Physical 'face to face' in the physiotherapy department or Louise Jordan.
If you were seen face to face in a department, please skip to question 7.
5.
If you had a telephone or video appointment, how did you feel when you heard it would
not
be a 'face to face' appointment in the physiotherapy department?
Fine
Disappointed
I didn't mind either way
6.
Bearing in mind the current level of the COVID 19 Pandemic, would you have preferred to come into the Physiotherapy department for a 'face to face' appointment?
Yes
No
7.
If this was your first appointment, we'd like to know whether you knew what to expect? Please tick the aspects of the session that you felt prepared for:
That it was a 45 minute session
That you would be asked sensitive questions
That you needed to be in a private space
That you may be asked to move the body part that's causing you problems
Not applicable as this was not my first appointment
The next questions will ask you to say how much you agree or disagree with a specific statement about your experience. These cover several different aspects of the care you received.
8.
The Physiotherapist listened attentively to what I said: Please select your response from the drop down list.
Select
Strongly agree
Agree
Uncertain
Disagree
Strongly Disagree
Not applicable
9.
The Physiotherapist was approachable and easy to talk to: Please select your response from the drop down list.
Select
Strongly agree
Agree
Uncertain
Disagree
Strongly Disagree
Not applicable
10.
The Physiotherapist treated me kindly: Please select your response from the drop down list.
Select
Strongly agree
Agree
Uncertain
Disagree
Strongly Disagree
Not applicable
11.
I felt like my problems were regarded as important: Please select your response from the drop down list.
Select
Strongly agree
Agree
Uncertain
Disagree
Strongly Disagree
Not applicable
12.
All of my questions were answered: Please select your response from the drop down list.
Select
Strongly agree
Agree
Uncertain
Disagree
Strongly Disagree
Not applicable
13.
During THIS consultation, how confident were you in your physiotherapist's ability to assess and treat your problem effectively? Please select your response from the drop down list.
Select
Extremely
Very
Moderately
Slightly
Not at all
Not applicable
14.
Did you receive as much information as you wanted about your condition?
Yes
No
Partially. Please explain
15.
Did you receive written information or advice? This may have been via email, post or both
Yes
No
Not sure
16.
If you did receive information or advice either in email or paper form, how useful did you find it?.
Select
Extremely
Very
Moderately
Slightly
Not at all
Not applicable
Please tell us about some of the practical aspects of the consultaion now.
17.
How were the technical aspects of the consultation for you e.g. sound quality, picture quality, background distractions or noise?
Good. Please explain
Adequate. Please explain
Poor: Please explain
18.
Please tell us anything else you think would be useful for us in trying to improve our service during this difficult time.
100000 characters left
Minimum answer length 0 characters
19.
Would you recommend our service to friends and family?
Yes
No
Not sure
Finally, a few questions about our website which is under developemnt to make it as useful as possible for you
.
20.
Have you ever visited our MSK Physiotherapy website?
Yes
No
21.
Would you recommend it to others?
Yes
No. Please explain
Not applicable because I have not visited it.
22.
Please select the top three things you would like to see on our website.
Information about my MSK condition
Exercises that I could do to help myself
Information about managing my pain or other symptoms
Information about losing weight
Information about being more active
Videos of specific exercises
Information about how much pain I should feel as I start to exercise.
Leaflets of exercises or advice that I could print off
Information about mental wellbeing like managing stress, anxiety or depression
Something else?
Thanks for taking the time to give us this feedback.
Submit